Refund Policy

Last updated: July 10, 2026

1. General Refund Policy

Social Browser provides customers with a 14-day period in which they may request a refund for an eligible payment.

To be considered, a refund request must be received within 14 calendar days of the payment date shown on your invoice, receipt, or payment confirmation.

2. Refund Eligibility

A payment may be eligible for a refund when all of the following conditions are satisfied:

• The refund request is submitted within 14 calendar days of the payment.
• The request includes sufficient information to identify the customer, account, and payment.
• The payment has not already been refunded, reversed, or disputed through the payment provider.
• The request is not connected to fraud, misuse, abuse, or a violation of the Social Browser Terms of Service.

Meeting these conditions does not automatically guarantee a refund. Social Browser may review account activity, product usage, payment records, and the circumstances of the request before making a decision.

3. Subscription Renewals

Social Browser subscriptions may renew automatically according to the billing cycle selected by the customer.

Refund requests relating to a renewal payment must also be submitted within 14 calendar days of that renewal payment. Renewal payments are non-refundable after this period.

Cancelling a subscription prevents future renewals but does not automatically refund a payment that has already been processed.

After cancellation, access may continue until the end of the current paid billing period, unless access is terminated earlier under the Terms of Service.

4. Non-Refundable Payments

Unless otherwise required by applicable law, refunds will not be provided for:

• Requests submitted more than 14 calendar days after the payment date.
• Partial subscription periods or unused days remaining in a billing cycle.
• Failure to cancel a subscription before its renewal date.
• Changes of mind submitted after the 14-day refund period.
• Incompatibility caused by unsupported operating systems, devices, third-party software, or customer-controlled technical environments.
• Accounts suspended or terminated because of misuse, prohibited activity, fraud, or a violation of the Terms of Service.
• Custom development, configuration, consulting, support, or other personalized services after work has started.
• Promotional, discounted, complimentary, or trial access for which no refundable payment was made.

5. Duplicate or Incorrect Charges

If you believe that you were charged more than once for the same purchase, charged an incorrect amount, or charged after properly cancelling your subscription, contact Social Browser support as soon as possible.

Confirmed duplicate or incorrect charges may be corrected or refunded independently of the standard refund process.

6. Unauthorized Payments

If you believe that a payment was made without your authorization, immediately contact both Social Browser support and your payment provider.

Social Browser may request identity, account, and payment information to investigate the transaction and protect the affected account.

7. Technical Problems

Before requesting a refund because of a technical problem, customers should contact Social Browser support and provide a reasonable opportunity to investigate and resolve the issue.

A technical issue does not automatically qualify for a refund when it is caused by:

• An unsupported operating system or device.
• Incorrect installation or configuration.
• Third-party software, websites, extensions, or services.
• Network, firewall, antivirus, proxy, or security settings.
• Changes made to the customer's computer or environment.

8. How to Request a Refund

To request a refund, contact Social Browser support within the applicable 14-day period and provide:

• Your full name.
• The email address associated with your account.
• The payment date.
• The payment or invoice reference number.
• The product or subscription purchased.
• A clear explanation of the reason for the request.

Incomplete requests may be delayed until the required information is provided.

9. Approved Refunds

Approved refunds will normally be returned to the original payment method. Social Browser cannot guarantee the time required by banks, card issuers, payment processors, or financial institutions to display the refunded amount.

Processing fees, currency-conversion differences, bank fees, and other third-party charges may not be refundable unless required by law or supported by the applicable payment provider.

After a full refund is issued, the related license, subscription, account access, or paid functionality may be suspended or terminated.

10. Chargebacks and Payment Disputes

Customers should contact Social Browser support before initiating a chargeback or payment dispute so that the issue can be investigated directly.

Fraudulent, abusive, or unjustified chargebacks may result in suspension or termination of the associated account, license, or services.

11. Mandatory Consumer Rights

This Refund Policy does not exclude, restrict, or override any refund, withdrawal, cancellation, or consumer-protection rights that cannot legally be excluded under the laws applicable to the customer.

Where mandatory law provides rights that conflict with this policy, the mandatory legal requirements will apply.

12. Policy Changes

Social Browser may update this Refund Policy from time to time. Changes will become effective when the updated policy is published on the Social Browser website, unless a different effective date is stated.

The policy applicable to a payment will generally be the version in effect on the date that payment was made, subject to mandatory legal requirements.